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RETURNS & EXCHANGES

RETURN POLICY: Returns are accepted within 14 days of delivery date for store credit only. Item must be in original condition, not worn, washed, stained, and with all tags attached. Customer is responsible for return shipping fees. Clearance, bodysuits, swim, lingerie, WHITE ITEMS, and accessories are FINAL SALE, no exceptions.

 

DAMAGED claims must be made within 1 week of receiving the item, in original condition, all tags attached.

 

RETURNS ARE FOR STORE CREDIT ONLY.

 

RETURN ADDRESS:

IVY BAY

11108 OLD SEWARD HWY SUITE #4

ANCHORAGE, ALASKA 99515

 

YOUR INVOICE MUST BE INCLUDED IN YOUR RETURN PACKAGE.

STORE CREDIT WILL BE EMAILED TO YOU WITHIN 48 HOURS OF RECEIVING YOUR RETURN.

 

If you have any questions please contact us at shopivybay@gmail.com